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WEBLOG: Universal Credit – Training from Scotland. Understand your tenants; Refresh and review your earnings data recovery policies and procedures

WEBLOG: Universal Credit – Training from Scotland. Understand your tenants; Refresh and review your earnings data recovery policies and procedures

Universal Credit is going to be introduced in Northern Ireland on a phased geographic foundation from September 2017 and certainly will change an amount of advantages including Housing Benefit with one payment that is single.

Northern Ireland has had the opportunity to secure a few essential modifications to Universal Credit including direct re re payments to landlords and fortnightly re re payments. On hearing in regards to the challenges faced by housing associations in Scotland it became obvious essential these modifications are.

Perhaps one of the most concerning facets of Universal Credit is the fact that advantage is certainly not ordinarily covered the initial a week for the claim, they are referred to as ‘waiting days’. In training, what this means is in cases where a claim ended up being made on 3 rd May, the claimant will simply qualify for repayment from 10 th May. Additionally, there is certainly an evaluation amount of one calendar month followed closely by a week wait that is long re payment to attain the claimant’s bank account. Which means it will take as much as six days after a claim happens to be designed for the very first repayment to be gotten.

The feeling of housing associations in Scotland happens to be that the delay that is six-week led to households borrowing funds from sources such as for example pay day loans and home loan providers. Once the Universal that is first Credit finally reaches the claimant, this could be utilized to clear these debts as opposed to hire arrears. With direct re payments, housing associations in Northern Ireland should receive a payment that is backdated protect rent arrears, nonetheless this doesn’t deal with difficulties with home debt or perhaps the seven waiting times where no Universal Credit is payable.

An integral facet of Universal Credit is the fact that claims are created on the internet and that every communication that is further the claimant is delivered to the claimant’s email. It has made advertising electronic inclusion amongst tenants a vital part for housing associations. In addition to claimants handling their claim for Universal Credit on the web, landlords will access an online soon portal to confirm occupancy and rents. At the moment this can be being done via e-mail and has now proved problematic, it has triggered delay that is further advantages being given out.

These payments are for with Housing Benefit, housing associations receive data files that indicate how much each claimant has been paid and for what period. These files are easily uploaded in to every housing association’s rent administration system allowing arrears to be identified and addressed early. The Department for Perform and Pensions have not supplied this standard of information to housing associations in Scotland to allow re re re payments to be reconciled because effortlessly as with Housing Benefit. At the moment housing associations are manually inputting repayment quantities that needs to be cross referenced against nationwide insurance coverage numbers. It has put extra stress on staff some time has led to less efficient and much more ineffective arrears administration.

Whenever speaking with peers from Scottish housing associations I inquired them exactly exactly what advice they might give to Northern housing that is irish while they get ready for the very first Universal Credit claims in September. The advice provided included:

understand your renters; Refresh and review your earnings data data recovery policies and procedures; Have a look at just just how your lease is charged and exactly how your renters pay – flexibility is key; just just just Take an even more approach that is holistic housing management including integrating electronic abilities and crisis management; Train all staff including contractors how exactly to spot an emergency, such as for example no meals or power; Engage with meals banking institutions; Identify Universal credit hotspots and put up advantage surgeries.

Whilst you will find challenges ahead, housing associations in Northern Ireland can study on colleagues in Scotland who’ve currently skilled Universal Credit. NIFHA is dealing with one other housing federations over the British along with the Department for Communities to try to result in the introduction of Universal Credit as smooth a transition for renters and landlords as you possibly can.

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